Last Updated: January 2025
Thank you for choosing MemoGenesis! This Shipping Policy outlines the details regarding shipping and delivery for all orders placed with us. Please review the information below to understand our practices.
We offer a variety of shipping methods to suit your needs. Shipping times may vary depending on your location and the shipping method selected. Typically, delivery times are as follows:
Please note that delivery times are estimates and can be affected by factors such as weather, holidays, or carrier delays.
Shipping costs are calculated at checkout based on your delivery address and the shipping method selected. You can view the shipping cost before finalizing your order.
Orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day. You will receive an email notification once your order has been shipped.
We offer international shipping to select countries. Please be aware that customs fees, import duties, and taxes may apply to international orders. These charges are the responsibility of the customer and are not included in the shipping costs. Check with your local customs office for more information on applicable charges.
Once your order has shipped, you will receive a tracking number via email so you can track the progress of your shipment. Please allow up to 24 hours for tracking information to become available.
It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses provided at checkout. If you notice an error in your shipping address after placing the order, please contact us immediately to make any necessary changes.
In the rare event that your order is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to investigate the issue and find a resolution. Depending on the situation, we may offer a replacement or refund for the affected items.
At this time, we do not ship to certain restricted regions. We are continuously working to expand our shipping options and hope to offer service to more locations in the future.
Please refer to our Return Policy for information regarding returns and exchanges. We strive to ensure customer satisfaction, and if there are any issues with your order, please contact us for assistance.
If you have any questions or concerns about our Shipping Policy, please contact our customer support team. We are here to assist you with any shipping-related inquiries.