MemoGenesis

Shipping Policy for MemoGenesis

Last Updated: January 2025

Thank you for choosing MemoGenesis! This Shipping Policy outlines the details regarding shipping and delivery for all orders placed with us. Please review the information below to understand our practices.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. Shipping times may vary depending on your location and the shipping method selected. Typically, delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • International Shipping: Varies by destination (typically 7-14 business days)

Please note that delivery times are estimates and can be affected by factors such as weather, holidays, or carrier delays.

2. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected. You can view the shipping cost before finalizing your order.

  • Standard Shipping: Free (for orders over $50)
  • Expedited Shipping: Additional fee (varies by location)
  • International Shipping: Additional fee (varies by country)

3. Order Processing Time

Orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day. You will receive an email notification once your order has been shipped.

4. International Shipping

We offer international shipping to select countries. Please be aware that customs fees, import duties, and taxes may apply to international orders. These charges are the responsibility of the customer and are not included in the shipping costs. Check with your local customs office for more information on applicable charges.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can track the progress of your shipment. Please allow up to 24 hours for tracking information to become available.

6. Address Accuracy

It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses provided at checkout. If you notice an error in your shipping address after placing the order, please contact us immediately to make any necessary changes.

7. Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to investigate the issue and find a resolution. Depending on the situation, we may offer a replacement or refund for the affected items.

8. Shipping Restrictions

At this time, we do not ship to certain restricted regions. We are continuously working to expand our shipping options and hope to offer service to more locations in the future.

9. Returns and Exchanges

Please refer to our Return Policy for information regarding returns and exchanges. We strive to ensure customer satisfaction, and if there are any issues with your order, please contact us for assistance.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact our customer support team. We are here to assist you with any shipping-related inquiries.